At The Lock Shop, the safety and security of our customers is our top priority. We are licensed and certified full service locksmiths. Any customer information is used solely for the purpose of directly providing service to our customers. No information is sold, shared, or distributed to outside parties for marketing or other activities unrelated to the performance of our duty.
All service calls must be paid in full at time of service with the exception of account holders in good standing. Payments can be made with cash, check, Amex, Visa, MC, and Discover.
Any balance more than (30) days past due will incur monthly interest at a rate of 18% with a minimum of $25.00 per month until paid in full. After 90 days the amount is placed in collections. Customer will be liable for all unpaid amounts plus interest and cost of collection including but not limited to reasonable attorney fees.
Customers are responsible to provide complete and accurate vehicle information when ordering vehicle keys and fobs. Vehicle keys are non-refundable.
Customer is responsible for the parts and labor in the event inaccurate vehicle information was provided.
Customer is responsible for confirming the vehicle’s compatibility before scheduling service. This is especially critical for high-security or European vehicles and older vehicle models.
No refunds on special orders.
We reserve the right to refuse service for any reason at our discretion.
Lockouts: In order to receive lockout services, the customer must be able to provide proof of ownership, current tenacy status or legal right to access a property or vehicle.
Chargebacks, Theft of Service & Payment Disputes:
The Lock Shop maintains a strict policy against chargebacks and theft of service. Any attempt to reverse or dispute a valid transaction after services have been rendered is considered fraudulent activity and will be pursued accordingly. If a chargeback is initiated without first contacting our office to resolve the matter, the customer will be liable for the full amount of the original service, reimbursement of any chargeback fees as well as any costs incurred to recover the funds. It may also result in a permanent refusal of services from The Lock Shop. Customers who intentionally avoid payment, provide false information, or falsely claim unauthorized charges may be subject to criminal and civil action for theft of services. We attempt to document all service interactions. This documentation may include timestamps, GPS records, photographs, authorization forms, and/or signatures to support and evidence invoicing and protect our business from fraudulent claims. If you believe there was an error in billing or service, we encourage you to contact us directly for prompt resolution before involving your financial institution.
The Lock Shop has a 1 year warranty on the parts we sell and labor we provide. Our warranty on parts is superseded by the manufacturer's warranty.
We do not warranty customer supplied hardware.
Car keys, remotes, fobs, and related electronic components are non-returnable and non-refundable once service has been initiated or item has been ordered. This includes bit is not limited to:
We do not program keys purchased from an outside source.
No Refunds After Programming or Cutting:
Once a key, remote, fob, etc. has been cut, programmed, or a pairing attempt has been made, it becomes permanently associated with the vehicle and cannot be returned, resold, or reused. As such, no refunds or exchanges will be offered under any circumstance.
Verification of Compatibility:
The Lock Shop will assist in identifying the correct key or remote when possible, but final responsibility lies with the customer to confirm year, make, model, and trim level accuracy. Special order items based on incorrect vehicle provided by the customer are not eligible for refunds, returns, or exchanges.
Vehicle Condition:
Customers are responsible for ensuring that their vehicle is in working mechanical and electrical condition prior to programming. If the technician determines that the vehicle is not in a fit state to proceed with service, service may be denied or rescheduled at an additional cost.
Damaged or Defective Modules:
If programming fails as a result of an issue with the vehicle’s key reader, computer, or other component(s), the customer remains responsible for all time and labor incurred during the attempt to provide the requested service. No refunds will be issued for keys or remotes rendered unusable due to vehicle related issues.
Vehicle Programming Limitations/Failures/Delays:
The Lock Shop provides professional automotive key programming services using industry-standard diagnostic tools and equipment. It is important to note not all vehicles respond predictably to programming attempts due to a variety of factors outside of our control. We will attempt to diagnose any issue when programming fails, but vehicles with certain faults or more complex failures may require specialized diagnostics through a dealership.
By using our services, you acknowledge and agree to the following:
We are not responsible for failed programming attempts caused by:
Malfunctioning or damaged ECUs, immobilizers, BCMs (body control modules), or keyless entry systems
Dealer-locked systems requiring factory authorization or OEM-level tools
Low or unstable vehicle battery voltage during service
Aftermarket alarm systems, remote starters, or previous tampering
Failed antenna coils, ignition switches, or key readers
Damaged wiring, corroded fuse boxes, or unrecognized module configurations
Unknown module compatibility
Intermittent or unresolved electrical issues
Effects of previous programming, reprogramming or bypass attempts
Programming Services Fees:
The customer is responsible for the cost of locksmith and programming services regardless of success. The total due will include time spent to identify or diagnose issues. No refunds will be issued if programming fails due to vehicle related issues.
The Lock Shop is not liable for:
Vehicle damage as a result of existing faults
Towed vehicles that become immobile due to pre-existing ignition, ECM, or transponder faults
Dealer-only systems that become locked after a failed attempt directly or indirectly caused by customer tampering
